Below are the answers to some of our most frequently asked questions. Click on your question in the list to go directly to the answer you seek.
Don’t see your question here? Ask a Librarian.
Q. When are you open?
A. Select the library you plan to visit from our LOCATIONS page. Hours are listed there.
Q. How do I get a library card? How much does it cost?
A. Getting a library card is free, easy and quick. Click here for instructions.
If you lose your library card, it’s just $1 for a replacement. If your card has been stolen, please report it to your local librarian or to the library director as soon as possible.
Q. How much does it cost to use the computers and WiFi?
A. The library provides these services free at most of our locations. You will need a library card in good standing to use our public computers. The WiFi is always open to all.
Q. How long can I keep the books I check out?
A. Three weeks.
And then, if no one else has put that book on hold, you may renew it and keep it another three weeks. You can renew up to two times, for a total of potentially nine weeks of book bliss.
Q. Will a librarian help me on the computer?
A. Library staff are happy to help you with your questions about technology and how-to questions whether you’re using your own devices or our public computers. In fact, providing free technology help is a big part of what the modern librarian does!
However, KNRLS functions with an *extremely* limited number of staff, so we usually do not have the time to sit down with patrons individually, walking them through a program or task step-by-step. Although we teach a lot of patrons how to do things on the computer, that doesn’t mean sitting down for an hour to give someone a personal crash course in Microsoft Word. Unfortunately, we just cannot spare the staff time to give individualized instruction at current staffing levels. That’s why we offer computer classes!
Q. Will a librarian do something quick for me on the computer? I don’t know how! (or I’m in a hurry!)
A. Library staff members are not allowed to complete tasks for you on the computer. For instance, a librarian will not fill out your unemployment request, tax form, or job application, and a librarian will not write a paper, do homework, or type up a resume for you. But a librarian can help you to do those things by answering questions and will gladly point you to resources that will help you. For instance, the library staff member would be happy to help you research that awesome A+ paper you’re going to write. (Go, you!)
Q. How much does it cost to check out books?
A. It’s free unless you keep the book for more than three weeks without renewing it. Then the overdue fines are a dime per day.
Q. How much does it cost to check out movies?
A. It’s free unless you keep the movie for longer than a week without renewing it. Then the overdue fines are a dime per day. (You’d have to keep the movie about 34 weeks past your due date to equal the cost of an average blockbuster DVD or Bluray! But even then it wouldn’t cost you that much, because our fines max out at $5.)
Q. What happens if I lose a book or my dog chews it up or my toddler draws all over it?
A. Life happens, and we understand that. The librarian will mark that book as lost and ask you to pay what it costs the library system to purchase another copy.
Q. What if I can’t pay my fines or the replacement cost of a lost book?
A. Call 601-774-9297 and ask to speak to the library director. We can work out a payment plan that’s right for your circumstances. We want to help you keep using the library!
Q. What if I find an old book someone in my family never returned? Or that I forgot to turn in? Will I be in trouble if I turn it in?
A. You probably cannot imagine how happy librarians are to get books back when they thought they were gone forever! So of course we make it extremely easy to bring back those books. KNRLS offers a Fine-Free Jubilee as our holiday gift to the community during the month of December and a Food for Fines event in April for National Library Month. During December, any overdue book returned accrues ZERO fines. None! It’s that easy. And in April, each canned food item brought to the library to donate to our local food pantry takes $1 off any fines owed on your account. So you can help others while helping yourself!